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Traditional communications are rapidly converging to the user’s computer, providing enhanced communications beyond just using the telephone.
Our Core product OfficeVue™ provides a suite of Unified Messaging, Voice Processing and Computer Telephony software that allows any desktop user on the network to make telephony functions with simple mouse clicks. Communications are enhanced, efficient and intuitive, thus increasing productivity. Database screen pops, call reports, follow-me anywhere … are just a sample of the powerful functions offered.
OfficeVue™ Call center provides greater enhancements of customer service by offering Skills based routing, live calling from a Web site to an agent, productivity enhancing reports and network based management services. Agents and supervisors have real time access to Wallboard information to maximize the efficiency of the call center. Calls are balanced to balance traffic towards local or remote overflow destination sites. Supervisors have a plethora of reports to help them manage multiple groups and skill sets. BBX Technologies partners with leading organizations such as Siemens to provide integrated, converged and advanced CTI applications.
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