Unified communications is a way to manage voice, e-mail and fax communications more easily by creating one “Channel” of messages. It gives employees a single method from which they can receive and act upon their daily correspondence. So they can listen to an e-mail. Or hear a fax. Or even open a voice mail from their PC. And they can do all of that through a variety of places. No more checking and re-checking voice mails and e-mails separately via different devices.

Unified communications is converged technology at its best. It’s also the most logical position to migrate your business gracefully to the next generation of IP Telephony-based communications solutions. Why? Because it makes your everyday tools simply more accessible. That makes you more productive.

Why should you Unify your Communications?

A growing concern for many businesses is how to leverage the technology of e-mail, fax, and voice mail so these individual communications make an employee’s life more productive…not overwhelming. For example: a typical salesperson today has at several ways to conduct business including voice mail from office, voice mail from mobile, e-mail, fax, PDA and paging. However, the time spent just managing all those communications is something that both you (and your employees) would rather minimize. That’s where unified messaging is valuable.

Benefits/ROI

• Reduces downtime associated with message management creating productive, revenue-generating time
  
• Minimizes involvement of valuable company personnel that would be required in a new system bid & implementation
  
• Improves customer focus and satisfaction by improving responsiveness
• Creates the framework for virtual offices, thus reducing overhead
  
• Provides unlimited scalability because most unified technology offers several ports on a single access number
  
• Simplifies access to various messaging media while lowering the Total Cost-of-Ownership of the application
  

Services Offering

CRI Digital, Solutions Group taps into the latest technology from industry-leading manufacturers to help customers create a customized unified program. Our services range from requirement assessments to equipment assessments to software implementation to post-implementation to training and beyond.

Which Companies Can Benefit Most?

• Companies whose executives, salespeople and employees travel frequently on business
  
• Companies who are growing and want an IP Telephony platform that can scale appropriately
  
• Companies who want to reduce overhead by setting up virtual offices for select employees or divisions
  
• Companies who want to give their sales teams the tools to do business faster and more efficiently
  
• Companies who want a competitive edge and want to show their prospects that they are innovators and successful
  
• Companies who want to create a beginning foundation for future deployment of a complete “unified” strategy (i.e. speech-enabling other applications)